ABSH Computers Privacy Policy


ABSH Computers Pty Ltd (we, us, our, ABSH) recognises the importance of protecting the privacy of all personal information provided to us by users of our web sites, subscribers to our newsletters, customers and anyone who interacts with our company in any way. We created this policy with a fundamental respect for our users’ and customers' right to privacy and to guide our relationships with our users and customers.

This privacy statement outlines the privacy practices we adopt to protect the privacy of your personal information and the way we handle and manage your personal information.

To make this policy easy to find, we make it available on our website. You can also obtain a copy by contacting us and asking for a copy.

When handling your personal information, we will comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles.


Personal information is information or an opinion about an identified, or reasonably identifiable, individual.

We collect a range of personal information from our website users, subscribers and customers. When providing our various services, we may collect personal information, such as:

  • contact information including name, e-mail address, mailing address and phone number;
  • payment information, for example when you provide payment details to us to pay for our products or services;
  • demographic information including job title and company information;
  • other identifying information provided as part of a survey response or feedback;
  • metadata (in some limited circumstances);
  • information regarding your use of our services or information necessary to provide our services (for example information regarding technical support requests or queries submitted to us); and
  • information regarding your use of devices connected to or related to our services (for example, information regarding your use of a device where we provide support services in respect of the device). .


ABSH will generally collect personal information directly from you, when you:

  • apply for an account with us;
  • purchase or subscribe to any of our products or services;
  • interact with us in relation to our products or services or our relationship with you;
  • register your details via our website;
  • subscribe to our email newsletter;
  • provide feedback to us; or
  • voluntarily participate in a customer survey.

From time to time we may collect personal information about you from a third party, such as:

  • your employer, where it is necessary for us to provide our products or services to your employer;
  • an information service provider; or
  • a body that maintains public records.


ABSH collects your personal information to:

  • provide our products and/or services to our customers;
  • manage and administer our relationship our customers;
  • communicate with you about an issue, product or service;
  • invite you to participate in voluntary surveys and contact you during the survey;
  • monitor or improve satisfaction with our services;
  • provide you with information about our products, services or offers that we consider may be of interest to you;
  • update you about our sites, services and products;
  • contact you about account related issues; and
  • comply with our legal obligations. For example, to comply with meta-data retention obligations under the Telecommunications (Interception and Access) Act 1979 where we provide you with a telecommunications or data service.

We also use non-identifying and aggregate information to better design our website but we do not use or disclose any information that could be used to identify an individual during this process. This information may be collected from, but not limited to, web browsing statistics and network monitoring tools. ABSH does not identify individuals that this information relates to and does not disclose this information to third parties.


Generally, we will only disclose your personal information for the purposes for which it was collected. At times, personal information provided by you to us may be shared with our suppliers or service providers in order to assist us with the provision of our goods and services and/or the operation of our business. For example, we may provide information to:

  • debt collectors to collect payment of outstanding fees or money you owe to us;
  • insurers to make a claim, settle a dispute or otherwise facilitate our insurance arrangements;
  • professional advisors to seek advice or services;
  • third party document storage or IT service providers;
  • persons or entities considering acquiring an interest in our business or assets; and
  • our network or other similar service providers where we provide telecommunication, data or other similar services to you.

We may also disclose personal information to our parent, subsidiary and affiliate companies, or entities which ABSH may be merged, or entities to which any of our assets, products, sites or operations may be transferred.

We will also disclose information we maintain when required to do so by law. For example, in response to a court order or a subpoena or other legal obligation, such as response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to, or interference with (either intentionally or unintentionally) our rights or property. Our users and customers should also be aware that government bodies may have the authority under certain circumstances to receive personal information from us and without your permission.

We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.

Depending on the particular product or service provided by ABSH, ABSH may source some cloud based services that transit offshore facilities, or store information in another geographical region or may otherwise disclose personal information to recipients located overseas. The details of any overseas disclosures (including the countries in which the overseas recipients are located) will vary depending on the nature and type of the relevant ABSH product or service. Information regarding any likely overseas disclosures will be provided to ABSH customers prior to ABSH providing the relevant product or service.


We offer our users, customers and others the option to receive information about our company, related products, services and special deals. You can choose not to receive these communications, at any time by using the opt out feature in any relevant message or communication or by contacting us and asking to opt out using the contact details set out in this privacy policy. Users, customers and others may also opt out of one or more specific mediums whilst still receiving messages through other communication channels.

In addition, newsletter recipients may unsubscribe to our newsletters by using the link at the end of the email newsletter.


To seek to prevent unauthorised access, modification or disclosure of your personal information, we have put in place physical, electronic and managerial procedures to seek to safeguard and secure the personal information we collect.

Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secured environment.

We may appoint third party providers


We take reasonable steps to ensure the personal information we collect is kept up-todate, accurate and complete. If your personal information changes (such your name or address), you can contact us and let us know of the change. Please contact Customer Support:

A.B.S.H Computers Pty Ltd
Unit 7, 42 Global Drv
Tullamarine, Vic, 3043
Phone: 03 9339-7800
Email: admin@absh.com.au

You can also inquire about your personal information we collect and maintain by contacting us. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to your personal information.

You have a right to request:

  • access to personal information we hold about you; and
  • correction to personal information we hold about you that is incorrect, inaccurate, out of date, incomplete, irrelevant or misleading.

You can make a request by contacting us using the contact details above.


Our websites contain links to other sites. We are not responsible for the privacy practices or content of other sites. We encourage you to be aware when you leave our site and to
read the privacy statements of each website that we may provide a link to on our website.


If we change our privacy policy, we will post those changes on our website. You should check this policy frequently to keep abreast of any changes.

For questions about this privacy statement, the practices of this site or any dealings with ABSH, please contact us at:

A.B.S.H Computers Pty Ltd
Unit 7, 42 Global Drv
Tullamarine, Vic, 3043
Phone: 03 9339-7800


Please direct all privacy complaints to our Privacy Officer. The contact details for our Privacy Officer are as follows:

Privacy Officer
A.B.S.H Computers Pty Ltd
Unit 7, 42 Global Drv
Tullamarine, Vic, 3043
Phone: 03 9339-7800

A privacy complaint may relate to any concern or dispute you may have with our privacy practices. This could include matters such as:

  • how your personal information is collected;
  • how your personal information is stored;
  • how your personal information is used or disclosed; or
  • how access to your personal information is provided.

At all times, privacy complaints will:

  • be treated seriously;
  • be dealt with promptly;
  • be dealt with in a confidential manner; and
  • not affect your existing obligations or affect the commercial arrangements between you and ABSH.

Our Privacy Officer will commence an investigation into your complaint promptly. You will be informed of the outcome of your complaint following the completion of the investigation. In the event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.