More and more companies are using monitoring software powered by artificial intelligence (AI) called bossware. Employers claim it enhances productivity and security, but critics warn that it may undermine trust and encroach on privacy. Tracking beyond time metrics According to a 2024 survey by ExpressVPN, 61% of businesses now use AI-powered monitoring systems to evaluate […]
AI tools are monitoring employees — but should they?
3 Game-changing trends for small businesses in 2025
For the millions of small and medium-sized businesses (SMBs) across the world, staying competitive in today’s fast-paced market requires more than just hard work; it demands adaptability and a forward-looking mindset. Rising costs and shifting consumer expectations are creating new hurdles, but they also offer opportunities for growth and innovation. Looking to 2025, three game-changing […]
7 New Year’s resolutions to strengthen your cybersecurity in 2025
The new year offers a chance to not only secure your business but also develop habits and resolutions that will protect it well into the future. From safeguarding online communications to securing your data backups, here are seven New Year’s resolutions to keep your small business cyber secure in 2025. Learn to use AI assistants […]
Can AI empower customer service agents?
Imagine having artificial intelligence assistants (AI) like Siri or Cortana as your company’s customer service agents. It sounds fantastical now, but it’s slowly turning into reality. For many organizations, integrating AI into their systems is the next logical step in innovating customer support. How AI capabilities enhance customer service AI has two capabilities that enhance […]
Using Cortana to Organize Business
You are probably already aware of Cortana, the Windows 10 AI personal assistant. Did you know that you can use it to improve the efficiency and productivity of your business? With a better understanding of its basic functions, you’ll be on your way to becoming an AI-powered organization. To take advantage of Cortana, you should […]
2017’s most valuable IT solutions
It’s the perfect time of year to evaluate last year’s technology investments and make adjustments for the year to come. Whether 2017 left you with extra cash in your pocket or desperate for a better way to get work done, here’s a roundup of the best IT news from the past year. Small businesses love […]